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Fill out a short form and our scheduling team will reach out within one business day to book your appointment.
Your information is private and HIPAA-protected. We never sell or share your contact details.
Call Us Now!
Most patients are scheduled within one to two business days. For new acute injuries that need same-day care, ask about our Immediate Injury Care walk-in at our Newburg Road campus. Patients also have FREE 24/7 access via the Aptiva Now app — reach a clinician directly from your phone anytime.
Schedule Online Now!
Already know which provider you'd like to see? Book your appointment directly through our online scheduling portal for the providers listed below. Just click the highlighted link to schedule!
Orthopedic, injury care & Sports Medicine
Shawn Price, MD — Orthopedic Surgeon →
Scott Christensen, PA-C — Orthopedic Physician Assistant (5.0 / 8 reviews) →
Michael Gilbert, PA-C — Orthopedic Physician Assistant →
Kayla Troutman, PA-C — Orthopedic Physician Assistant (Mount Washington) →
David Koonce, APRN — Orthopedic Nurse Practitioner →
Kelly Goshorn, APRN — Nurse Practitioner →
Zeus Lee, APRN — Immediate Injury Care - Nurse Practitioner →
Robert Williams, MD — General Medicine Physician (5.0 / 10 reviews) →
Mental Wellness providers
Stelios Stylianou, PsyD — Licensed Psychologist →
Amy Jones, APRN — Psychiatric Mental Health Nurse Practitioner →
Maryl Smith, APRN — Psychiatric Mental Health Nurse Practitioner →
Frequently Asked Questions About Scheduling
Q: How quickly can I be seen?
A: Most patients are scheduled within one to two business days. For new acute injuries that need same-day evaluation, we offer walk-in Immediate Injury Care at our Newburg Road campus in Louisville.
Q: Do I need a referral?
A: Most patients can self-refer. Some insurance plans (particularly HMOs and certain Medicare Advantage plans) require a referral — call 502-430-3689 to confirm your plan's requirements before scheduling.
Q: What insurance plans do you accept?
A: Aptiva accepts most major commercial plans, Medicare, Medicare Advantage, and workers' compensation. Specific plan participation can vary by provider. Call 502-430-3689 to verify your plan before your visit.
Q: What should I bring to my first appointment?
A: Your insurance card, a photo ID, a list of current medications, and any prior records or imaging related to your concern. We'll send you new patient paperwork in advance.
Q: How long is a new patient appointment?
A: New patient evaluations typically run 45-60 minutes. Follow-up visits are usually 15-30 minutes.
Q: Can I be seen via telehealth?
A: Yes, telehealth is available for many of our services — particularly Mental Wellness, follow-up visits, and medication management. Some services (new orthopedic evaluations, physical therapy, imaging) need to be in-person. Call to discuss which works for your situation.
Q: How do I prepare for my appointment?
A: Complete your new patient paperwork before you arrive. Wear comfortable clothes that allow easy examination of the area of concern. Plan to arrive 10-15 minutes early for paperwork verification.
Q: What if I need to reschedule or cancel?
A: Call 1-844-999-3627 at least 24 hours in advance to reschedule or cancel without a fee.